Chief Innovation Officer Summit
May - , 2018 , San Francisco
VP - Customer Journeys, Design Thinking and Innovation
Abhijit is a product design executive with over 20 years of global consulting experience primarily in the financial services industry. He has worked with many global as well as regional financial institutions to help them transform product and service experiences based on human-centered design. Some of his clients include HSBC, Citibank, Barclays, Credit Suisse, RBC, BNYM, American Express, RBC, RBS, Wells Fargo, US Bank, Fidelity Investments, KeyBank, Discover and PayPal.Abhijit has worked in various banking areas such as retail, cards and payments, investment, wealth management, commercial and capital markets. Many of his digital design projects have won industry awards and recognition in the global markets for their measurable impact on customer experience and underlying business metrics.Abhijit currently heads the Customer Journey and Design Thinking practice at BNP Paribas (Bank of the West). His role involves reimagining customer journeys across lines of businesses and creating a culture of customer-centric innovation at the bank. He is involved in exploring partnerships with startup ecosystem to accelerate innovation at the bank. Abhijit is based in San Francisco area.