The relationship between organizations and customers has evolved to one where customers now expect real-time interaction. Hear how leading businesses are using analytics to gain deeper insight into their customer behavior, attitude and experience to drive success and achieve business goals.
Topic Areas Covered Include:
Competing on Customer Intelligence
Achieving Customer Personalization at Scale
Customer Analytics in the Age of Social Media
Using Analytics to Deliver a More Intergrated Customer Experience
The preliminary schedule has been released - click here to see it!