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Alok Kumar

SVP & Head of Change, Self-Services Banking
DBS Bank

Strong business professional with 20 years of international financial services experience with current role involving managing and driving digital strategy of Self Service banking network for DBS Bank Singapore (1500+ fleet) including ATM/ Cash Recycling / Banking Kiosk and Cash operations. I have deep experience in driving customer journey, demand management and delivery of large scale business transformation & system integration for Tier-1 banks in Asia Pacific, North America and Africa. A thinker and speaker at ATMIA (https://www.atmia.com) & RBR (http://www.rbrlondon.com) and key contributor to ATM industry worldwide in the area of SSB innovations and service excellence to enhance customer experience and operational efficiency.

Alok Kumar